FAQ

What currency are your prices in?
All prices on our site are shown in Australian Dollars (AUD).

How long have you been making personalised candles?
As graphic designers with a combined 36 years experience, we discovered that there was a place for professionally designed sacred candles for discerning customers.
And so we have been producing quality personalised candles for over four years for retail outlets in QLD, NSW and VIC.
Our candles have been chosen by clients on all continents (excepting Antartica!) from Paris to Mauritius, and locally from St Mary’s Cathedral to Mt Buller’s Alpine Chapel.

Are your candles Australian made?
Absolutely!  We use only premium quality Australian made, smoke and drip free candles.

How long will it take to make my personalised candle?
Any orders finalised by Mondays at 10am will be dispatched weekly on Wednesday.  Allow an extra day if a public holiday falls within that time frame.
Having said that, we realise some events, especially funerals, will catch you unprepared. Contact us for a priority dispatch.

How long will it take to freight my personalised candle?
We use Fastway Couriers, Toll IPEC and Toll Priority for our deliveries.
See our How To Order page for details on delivery estimates.
Although we can dispatch as promised, unfortunately we can not guarantee delivery for a particular date.
Always allow a minimum of one day on top of estimated freight times.  Sadly, occasionally parcels arrive via a very circuitous route and nothing can be done about it.
For peace of mind, please order at least a fortnight out from your event and track your parcel with the number provided.

What is the quickest I can get a candle?
We can provide same day turnaround and overnight delivery to major centres for an extra fee.

Can you do custom designs?
Can we ever!?  Being graphic designers, we specialise in custom requests and enjoy any design challenge.
We can create unique designs for weddings, based on the decorating/stationery theme.
We can cater for candles in another language.
We can use your images or photos or bring your ideas to life.
We can photo edit anything, create anything or recreate anything.
We can cater for oversized candles, having decorated up to 900mm long and 160mm thick. That’s the largest we have had requested yet, but we haven’t put a limit on it!
We aren’t satisfied until you are, so give us a challenge!!
Contact us to discuss your special requests.

Do you only do religious candles?
We primarily do Christian candles for the glory of God and the edification of His people and all our own designs reflect this, but we are happy to serve you if we can.

What if I decide to cancel my order?
As long as you cancel your order before your candle is created we are happy to refund your payment.

When does the candle get lit?
Where applicable,  we have detailed information regarding the use and timing of sacramental candles in a tab within each category, beside the personalising details.  (Click the When to Use tab)

Privacy Policy
We respect your privacy and will not divulge or sell your personal information to any outside party.
Read our full Privacy Policy here